Noticeboard

IMPORTANT INFORMATION




We will now be offering a blend of face to face and telephone appointments. In order to minimise the risk to vulnerable patients we will offer patients presenting with COVID symptoms or respiratory problems specific appointment times. Anyone attending the practice should continue to wear a face covering.


 


ACCESSING TELEPHONE LINES


IN THE EVENT OF A MEDICAL EMERGENCY PLEASE CALL 999



We recently made some changes to our appointment system and hope that you  notice some improvements accessing the practice. However, we continue to experience an exponential increase in demand for appointments and are aware that our phone lines are still extremely busy. To minimise the volume of unnecessary contacts to the Practice we ask that you order your repeat prescription via our 24 hour prescription line on 0141 531 6218



We also request that you do not call the practice in advance to check if your prescription is ready. Your prescription will be available for collection 48 hours (2 working days) following your request. If you have informed us of your preferred pharmacy, we will ensure that your prescription is sent directly to the pharmacy for collection.


 


If you have any enquiries regarding your covid-19 vaccination please contact the helpline on 0800 030 8013.


 


 


Many thanks for your cooperation


 

Appointments 

The Cairns Practice offers a range of pre-bookable advance appointments and book 'on the day' appointments.

We also have a number of 'overflow' appointments available each day at 10:00 for patients who feel they need to be seen that day. Patients must telephone the surgery to request an overflow appointment and will be seen in strict order of arrival.

Telephone Consultations

If you feel your problem could be dealt with over the telephone you can ask the receptionist for a telephone consultation. The receptionist will take some details including your telephone number and a brief description of your enquiry. This will help the doctor to prioritise urgent calls. Please leave a landline contact number where possible and alert the receptionist if your phone does not accept withheld numbers.

Late Arrivals

If you are running late for your appointment please inform a member of the reception team as soon as possible. The receptionist will check with the doctor/nurse if they are still able to see you.      

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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